Cancellation and Refund Policy for Hare Krishna Movement Charitable Foundation Andhra Pradesh
1. Introduction
The Hare Krishna Movement Charitable Foundation Andhra Pradesh (HKMCF-AP) is committed to ensuring a transparent and fair process for handling cancellations and refunds related to donations and other transactions made through our website. This Cancellation and Refund Policy outlines the conditions under which you may seek a refund or cancel a donation or payment.
2. Donations
- Non-Refundable: All donations made to HKMCF-AP are considered final and non-refundable. Once a donation is made, it cannot be canceled or refunded, except in cases of a technical error or other exceptional circumstances as outlined below.
- Tax Exemption: Donations made to HKMCF-AP may be eligible for tax exemption under Section 80G of the Income Tax Act, 1961. Please ensure that you retain your donation receipt for tax purposes. Since the donation is non-refundable, the tax exemption benefit will remain valid.
3. Exceptional Circumstances
In rare cases, refunds may be issued in the following circumstances:
- Duplicate Transaction: If you have accidentally made a duplicate donation, you may request a refund for the extra amount within 15 days of the transaction. You must provide proof of the duplicate payment.
- Technical Error: If a technical error occurred during the donation process, resulting in an incorrect amount being charged, please contact us immediately. We will review the transaction and, if verified, process a refund for the incorrect amount.
- Unauthorized Transaction: If you believe your donation was made fraudulently or without your consent, please contact us within 15 days of the transaction. We will investigate the matter and, if warranted, issue a refund.
4. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to us at +91 96764 66472 with the details of your transaction, including the date, amount, and transaction ID.
- Provide Documentation: Be prepared to provide any relevant documentation that supports your refund request, such as a receipt or proof of the duplicate or incorrect transaction.
- Review and Decision: Our team will review your request and notify you of our decision within 7-10 business days. If your refund is approved, it will be processed through the original payment method used for the transaction.
5. Refund Timeline
If a refund is approved, it may take 7-14 business days for the funds to be credited back to your account, depending on your payment method and financial institution.
6. Changes to the Cancellation and Refund Policy
HKMCF-AP reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website. Your continued use of the website following any changes constitutes your acceptance of the revised policy.
7. Contact Information
If you have any questions or concerns about this Cancellation and Refund Policy, or if you need assistance with a refund request, please contact us at:
Hare Krishna Movement Charitable Foundation Andhra Pradesh
Phone: +91 96764 66472
8. Effective Date
This Cancellation and Refund Policy is effective as of 4th sep 2024.
